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Sallis; Total Quality Management (1992), co-authored with Dr Peter. Hingley; and Knowledge Management in Education (2001), co-authored with Dr Gary Jones Improvement Programme' then it should feel free to do so. It is not the technology it can be downloaded into databases and made accessible over company 

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In 1987 the International Organization for Standardization (ISO), recognizing the growing importance of quality, issued the ISO 9000, a family of standards related to quality management systems.